Shipping policy

Last updated: November 11, 2026

This Shipping Policy explains how The Fur Catch ships orders to Canada and the United States.

Where we ship

We ship to addresses in Canada and the United States. Some items currently ship to the United States only; the product page will say if an item is limited to the US. If you need delivery to another country, email support@thefurcatch.com before you order.

Processing and delivery times

Delivery times depend on the item. Products that ship from our US warehouse typically arrive in 3–9 business days to the US. Other items typically arrive in 7–14 business days to Canada and the US, with tracking. These timeframes are estimates, not guarantees. Weather, carrier delays, customs inspections, and peak periods such as Black Friday and the December holidays can add time. We do not promise delivery by a specific holiday or event date.

Shipping rates

Standard shipping is $6.99 CAD. Shipping is free on orders of $100 or more, to Canada and the US. The shipping options and prices for your order are shown at checkout before you pay. We charge in Canadian dollars (CAD).

Tracking

When your order ships, we will send tracking information to the email address you provided at checkout. If you have not received tracking after a few business days, contact us with your order number.

Duties, taxes, and customs

Items that ship from overseas into Canada or the US may be subject to customs duties, GST/HST, or other import fees. These charges are assessed by customs or the carrier and are the customer's responsibility unless we state otherwise at checkout. We cannot predict the exact amount in advance. Taxes for US deliveries are shown at checkout where they apply.

Order changes

If you need to change your shipping address, size, or cancel an order, email support@thefurcatch.com as soon as possible with your order number. We will try to help, but we may not be able to change an order after it has been packed or given to the carrier.

Lost or delayed packages

If tracking has not moved for an extended period, or a package is marked delivered but you cannot find it, contact us and we will help investigate with the carrier.