Last updated: November 11, 2026
We want you to be happy with your order from The Fur Catch. This Refund Policy explains how returns, refunds, and replacements work.
30-day returns
You may return an unused item within 30 days of delivery for a refund of the product price. To qualify, the item must be unused, in the same condition you received it, and in its original packaging where possible.
Damaged or defective items
If your item arrives damaged or is defective, we will replace it free of charge, including return shipping for the damaged or defective item. Please email us within 7 days of delivery with your order number and photos of the issue so we can arrange a replacement quickly.
How to start a return
Email support@thefurcatch.com with your order number, the item you want to return, and the reason. We reply within 1–2 business days with return instructions.
Do not send an item back until we have confirmed the return. Return shipping for unused, change-of-mind returns is the customer's responsibility unless we tell you otherwise. We recommend using a trackable method.
Email support@thefurcatch.com for return instructions before sending anything back.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the product price will be refunded to your original payment method. Shipping charges are refunded only if the return is due to our error, damage, or a defect. Please allow several business days for the refund to appear, depending on your bank or payment provider.
Late or missing refunds
If you have not received a refund after a reasonable time, first check with your bank or credit card company, then contact us at support@thefurcatch.com.
Exchanges
If you need a different size, email us. We can often treat this as a return plus a new order, subject to availability.
Contact
Contact us at support@thefurcatch.com.